Refund policy

Return & Refund Policy

At FEBEE Arts & Candles, each product is carefully prepared and packaged for shipment. Because many of our products are handmade, all sales are final.

Returns and Exchanges

We do not accept returns or exchanges for:

• Change of mind
• Scent preference
• Incorrect product selection by the customer
• Used or burned candles
• Personalized or custom-made products

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us at support@febeearts.com within 3 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product
• Photos of the packaging, if the item was damaged during shipping

After reviewing your request, we may provide a replacement or refund when appropriate.

Please do not discard damaged products or packaging until we have reviewed your request.

Cancellations

Orders may only be canceled before they have been processed or shipped.

Because we may begin preparing handmade or customized products shortly after an order is placed, cancellation requests are not guaranteed.

To request a cancellation, contact support@febeearts.com as soon as possible.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the refund is due to an error on our part.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.